Privacy Policy
This Privacy Policy explains how Jessy cleaning collects, uses, and protects the information you share when you request a booking, submit our website contact form, or otherwise contact us.
Information we collect
When you submit a booking or quote request, Jessy cleaning collects the contact and service details you provide — such as your name, phone number, email, service address, and any notes about the job.
When you submit our website contact form, Jessy cleaning collects your name, email address, optional phone number, and message. We may also collect technical and anti-abuse metadata such as your IP address and related request signals so we can reduce spam and protect the form.
How we use your information
We use your information to schedule and deliver cleaning services, send appointment confirmations and reminders, follow up on estimates, send invoices and payment reminders, respond to enquiries, and provide customer support.
Contact-form details are used to respond to your request. Do not include payment card numbers, passwords, or other sensitive information in the message.
If you provide a phone number on the contact form, we use it only to respond to that enquiry. We do not use it for SMS replies or marketing unless you give separate consent for those messages.
SMS / text messaging
If you check the optional SMS consent box on our online booking form, you agree to receive text messages from Jessy cleaning about appointment confirmations, service reminders, estimate follow-ups, invoices, payment reminders, and customer support. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchasing any service.
We do not sell or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with service providers that help us deliver our services.
Data sharing and processors
Jessy cleaning shares information only with the service providers needed to operate our business (for example, our software platform, messaging, and payment processors), and only as required to deliver the services you request or as required by law.
Our website contact form may use Cloudflare Turnstile as a third-party security check to reduce automated abuse. Turnstile may process challenge and request metadata needed to verify that a submission comes from a real person.
Access, retention, and deletion
Website contact submissions and related inbox conversations are accessible only to authorized members of Jessy cleaning through our company workspace. Other cleaning companies on the same platform cannot access your submission.
We keep contact submissions and their inbox conversations while our account with the software platform is active so we can serve you. Anti-abuse metadata such as IP addresses is kept only as long as needed for security (typically up to 90 days) and then discarded or aggregated. When our company account is deleted, related submissions and conversations are deleted with it, subject to legal and operational requirements. You can ask us to access, correct, export, or delete your information using the contact details below.